Transforming Field and Service Operations formatIsbn:Hardcover 9783642449697 Die theoretisch gewonnenen Erkenntnisse werden formatIsbn:Softcover 9783642430046 Die theoretisch gewonnenen Erkenntnisse werden in einem Experiment empirisch überprüft Komplexes Bewirken IV organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations